PROMINENT international marine and offshore vessel services provider V.Group says it has engaged with management consultancy Accenture to develop a new crew management approach.
Named Embark, the project seeks to develop an in-house shared services model which streamlines and optimises key processes for V.Group seafarers, customers, and colleagues.
Embark is to include streamlined and standardised recruitment software, a new global payroll system, and an app allowing seafarers to search for assignments, sign contracts and manage documentation.
Project Embark forms part of V.Group’s growth strategy of investing heavily in recruiting, developing and engaging the best maritime talent.
V.Group managing director Allan Falkenberg said as a business, their focus was on delivering consistently high quality, engaged and motivated crew.
“In turn, this leads to improved communication with seafarers, a reduction in last minute changes and rectifying errors, and access to accurate data that allows for more informed decision making on the planning side,” Mr Falkenberg.
“For seafarers, it means more time to spend with family and friends on shore leave, and more certainty about their career planning and travel.”
In the fourth quarter V.Group is to open a new crew management centre in Mumbai, India, coinciding with the rollout of a digital platform to allow seafarers to apply for assignments, upload documentation and track progress and travel arrangements.
Central to project Embark is the expectation to further improve the customer experience and V.Group’s ambition to drive the transformation of the industry and to be the leading global provider of marine support services.