ACCURAY Incorporated and DHL Supply Chain have announced a global service parts logistics partnership.

The deal is expected to strengthen Accuray’s aftermarket supply chain and expand the company’s customer service globally.

The goal of the agreement is to provide medical care teams with continual access to the radiotherapy technologies they need to deliver shorter, personalized and effective treatments to patients with cancerous or benign tumours, or neurologic disorders.


Mike Hoge, SVP, global operations at Accuray said they were excited to partner with DHL.

“The Accuray supply chain and service teams are focused on ensuring our customers have seamless access to our lifesaving equipment,” Mr Hoge said.

“We believe the enhanced capabilities offered by a world class logistics partner like DHL will help us to do just that.”

DHL Supply Chain is to establish a dedicated global service logistics network that will span 34 warehousing sites in 16 countries to support Accuray service technicians with increased reliability and enhanced visibility on parts for its advanced radiotherapy systems.

Three regional control centres in Columbus, Ohio, USA, Budapest, Hungary and Singapore will provide 24/7 support to the network.

Jaime Hooker, vice president, service logistics, DHL Supply Chain Americas said, as demand for Accuray technology and products grew, it was essential they had a standardized logistics platform. The new partnership is to be effective beginning February 2021.