CMA CGM’s new digital ecosystem comprises an online agency and other e-commerce channels that allow the digital transmission of relevant information and data between the shipping giant and its customers.
With CMA CGM eSolutions, customers will have the possibility to experience a 100% digital journey when they choose CMA CGM to transport their goods.
For several years, CMA CGM has developed and launched a whole set of digital solutions such as schedule research, quotation request, booking, shipping instructions, documentation, shipping dashboard and tracking.
“Today, the CMA CGM Group is strengthening its digital customer experience by offering its clients a new sales channel to ease their journey,” the company said in a statement.
New features are currently available at regional or global level and will be gradually rolled out on the different platforms of the group’s brands.
As part of its eSolutions, CMA CGM will now offer priority boarding to its customers using its digital platform, allowing them to secure space on board. First offered by CMA CGM from India to Europe, priority boarding will be gradually offered to other countries and carriers.
“With a secured space on board for their container, customers will be able to plan more efficiently their supply chain thus enhancing their business and efficiency towards their own customers,” CMA CGM said.
“With CMA CGM eSolutions, the Group’s clients now have access to all their shipping needs with a single click, making their experience with CMA CGM simpler and more transparent.”