DHL Global Forwarding, Deutsche Post DHL Group’s air and ocean freight specialist, has launched myDHLi, a fully integrated online platform for freight forwarding customers.
myDHLi’s intuitive user interface seeks to ensure customers have all relevant information at hand.
Reflecting already well established social media functions like follow and share, relevant information can be easily accessed across organisations and trading partners.
One of the most unique aspects is the benefit of full visibility and control over all shipping and transport modes 24/7.
“Despite accelerating digitalisation and super-fast connectivity customers have a need for reduced complexity. And that is exactly what our tool does,” said Tim Scharwath, CEO DHL Global Forwarding, Freight.
“We have created a one-stop customer portal that is tailored to the needs of our customers.
“We strongly believe that digitalisation bears the potential to ease and improve the daily business of shippers and freight forwarders simultaneously. This is even truer during unpredictable and challenging times such as those we are currently facing with COVID-19,” he said.
The platform merges existing online services like myDHLi Quote + Book and myDHLi Analytics with new services and features, and incorporates them into one innovative platform.
The launch begins with a pilot phase including selected customers from five continents (North America, Europe, Asia, Australia, Africa). myDHLi is being rolled out in waves to ensure a smooth region-by-region transition. Interested customers can register for onboarding to myDHLi. Regular updates based on customer feedback will be shared.
The previous customer portal, DHLi, will be available until the myDHLi roll-out is complete.