DHL Express has opened a new customer support centre in Brisbane CBD with a view to enhancing its customer support services for Australian businesses and consumers.

The new 3200 square metre George Street office is set to house more than 320 employees from the customer service, customer account management and customer-facing IT sections.

It is also designed to cater for another 20% expansion of its workforce in the future.

DHL Express Oceania chief executive and senior vice president Gary Edstein said the new national customer support centre demonstrated their commitment to providing Australian businesses and consumers with reliable support.

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“Since 1997, our centralised Brisbane-based support centre has helped make international express shipping accessible in just a single phone call and supported the international expansion of countless Australian businesses,” Mr Edstein said.

“Designed with employee wellbeing as its focus, the centre’s office space includes dedicated relaxation and entertainment areas. DHL’s employee learning and development program, Certified International Specialist, will also be based at the new centre.”

The entire centre has been certified with LED lighting and motion sensors for energy efficiency.

DHL Express Australia’s new national customer support centre follows recent investments, including a new AU$3.6m Gold Coast Service Centre in October 2018 and the launch of an upgraded Boeing 767-300F service between Australia and New Zealand in July last year to cater for growing e-commerce volumes.

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