WISETECH Global chief executive Zubin Appoo has responded to industry criticism associated with the CargoWise Value Pack (CVP) cost calculations.
There has been confusion among freight forwarders and customs brokers since the price shift in December, with the transitional pricing protection (TPP) fee a focus for criticism.
WiseTech has defended the cost, however, saying they have “honoured this promise” of keeping prices in line with the previous seat and transaction licence (STL) pricing model.
“They are paying the same as what they would have paid if they were still on the prior STL model,” Mr Appoo said.
“As part of December invoicing, we provided an equivalent summary under the prior model, so that it was clear how the TPP was calculated.
“For some customers, the TPP would be negative and for some customers it would be positive.”
He said the transition period would take time.
“The CVP model enables customers to adopt the wide range of CargoWise capabilities as they are part of the package,” Mr Appoo said.
WiseTech said customers currently on two to three-year contracts who remained on the fixed pricing models would not be affected by the CVP, but some customers will “move across earlier”.
“The CargoWise Value Pack simplifies billing, significantly reduces or eradicates CargoWise platform overheads for customers, and adds a substantially larger set of product capabilities for the international forwarding, customs, warehousing and land transport segments,” Mr Appoo said
“Importantly, there are no longer any CargoWise Cloud standard hosting costs or seat fees in the CargoWise Value Packs.”
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