TIDEWORKS Technology, a terminal operating system, announced it has gone live with its smart graphical planning tool at the Port of Auckland.

The go-live is Tideworks’ first implementation with stevedores Wallace Investments and its first deployment in New Zealand.

Global travel restrictions set in place to mitigate the spread of COVID-19 prohibited Tideworks’ team from traveling to Wallace’s terminal for initial assessments, testing and deployment.

The team collaborated with Wallace and stakeholders at the Port of Auckland to deploy the TOS solution while both teams were fully remote.

Despite the challenges presented by the pandemic, the solution went live in Q2 2020. Since the implementation was completed, the terminal has been able to automate its manual processes and improve operational efficiencies by eliminating errors they were experiencing with a previous TOS system.


“We are excited to kick off our engagement with Wallace,” said Thomas Rucker, president of Tideworks.

“The remote go-live was an exciting challenge for both companies. We’re pleased with the smooth deployment and eager to help terminal operators in the Oceania region enhance operational efficiency and reduce costs, especially during such a tough economic time.”

The new system will assist the terminal in optimising its stowage, yard and vessel planning processes. It also aids in maximising yard space, which is increasingly critical as terminals around the world are managing varying levels of container volume and navigating new operating processes to keep stevedores safe and healthy.

“Investing in TOS improvements is critical as we continue to modernise terminals to increase efficiency throughout the supply chain,” said Felix van Aalst, general manager of Wallace.

“Our new relationship with Tideworks and the resulting TOS integrations will help further our commitment to our customers and to safely and efficiently loading and discharging vessels to meet shippers’ and freighters’ changing needs.”