AI debate: Forwarders call for clearer framework

CLEAR legal and operational parameters are required for the use of AI in customs broking and freight forwarding, the International Forwarders and Customs Brokers Association of Australia says. 

IFCBAA recently released a position paper based upon consultation with members, revealing the expectation that government needed to be "taking AI seriously". 

The paper showed Australia's industry expectations were largely in alignment with those of their counterparts around the world, including that issues such as transparency and auditability be legally mandated. 

IFCBAA chief executive Scott Carson said the association supported AI implementation to increase productivity, build efficiency and improve accuracy, rather than as a replacement for human thinking or decision making. 

"While AI can streamline documentation, optimise routing, and enhance data analysis, it cannot replace the nuanced judgement, relationship management, and problem-solving skills that forwarders provide," he said.

"Forwarders act as trusted intermediaries who interpret complex requirements, manage exceptions, and ensure compliance across multiple jurisdictions, areas where AI tools currently fall short."

Mr Carson said the policy paper reflected IFCBAA’s current position, and that it would be reviewed as technology evolved.    

According to the paper, AI is likely to "significantly reshape intermediary roles" such as customs classifiers and customs compilers, as well as entry-level roles like registration clerks, customer service and the "nearly obsolete 'runner' role". 

"This has the potential to reduce traditional pathways for new entrants to develop foundational skills. At the same time, new roles in data analysis, systems governance, and AI oversight will emerge," Mr Carson said. 

IFCBAA also commended the federal government's initiatives through the Australian AI Industry Capability Report, National AI Plan and AI Technical Standard, which were introduced last year alongside similar policies by the governments of New Zealand, China, South Korea and the United States. 

Mr Carson said there was a need to define the "appropriate use" of AI in customs brokerage and freight forwarding, which would need to include obligations, boundaries and accountability. 

"IFCBAA does not support prescriptive restrictions on which roles may utilise AI tools within businesses," he said. 

"However, it strongly supports clear regulatory boundaries to ensure that only appropriately licensed and qualified professionals undertake regulated customs and trade compliance activities, regardless of whether AI is used to support those functions."